Terms and Conditions

1. Introduction

Welcome to The Dog Adventure Co. By booking our services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

2. Definitions

  • "Company," "we," "us," or "our" refers to The Dog Adventure Co.

  • "Client," "you," or "your" refers to the individual using our services.

  • "Dog" refers to the pet registered for our services.

3. Services Provided

The Dog Adventure Co provides adventure-based dog services including, but not limited to, beach trips, bush hikes, and local walks. These services include pick-up, supervised activities, and drop-off.

4. Eligibility Requirements

  • All dogs must be registered, microchipped, and vaccinated per Australian regulations.

  • Dogs must be at least 6 months old and in good health to participate.

  • Dogs must undergo a trial session before full enrollment.

5. Owner Responsibilities

  • Owners must provide accurate information about their dog’s health, behavior, and dietary needs.

  • Owners must inform us of any medical conditions or behavioral issues that may affect participation.

  • Owners are responsible for ensuring their dog is ready for pick-up at the scheduled time.

6. Booking and Payment

  • All bookings must be made in advance via our website or through direct communication with our team.

  • Payment must be made in full prior to the scheduled service.

  • We accept payment via credit card, direct deposit, and other approved payment methods.

  • Packages and subscriptions are non-refundable unless otherwise stated.

7. Cancellations and Refunds

  • Cancellations must be made at least 24 hours in advance to receive a credit for a future booking.

  • Cancellations made less than 24 hours before the service will incur a $15 cancellation fee.

  • No-shows (where our team arrives for pick-up and the dog is unavailable) will also incur a $15 fee.

  • No refunds will be provided for cancellations made less than 24 hours before the service.

  • The Company reserves the right to cancel services due to extreme weather conditions or unforeseen circumstances, with clients given the option to reschedule.

8. Health and Safety

  • We take all reasonable precautions to ensure the safety and well-being of your dog.

  • In the event of illness or injury, we will attempt to contact the owner immediately. If necessary, we will seek veterinary treatment at the owner’s expense.

  • The Company is not responsible for any pre-existing medical conditions that may be aggravated during participation.

9. Liability

  • The Dog Adventure Co will take all reasonable measures to care for your dog, but we are not liable for any injury, illness, or loss caused by unforeseen events beyond our control.

  • Owners acknowledge and accept the inherent risks associated with outdoor activities, including but not limited to interactions with other dogs, wildlife, and environmental hazards.

  • Owners agree to indemnify and hold harmless The Dog Adventure Co from any claims arising from the use of our services.

10. Behavior and Aggression

  • Dogs exhibiting aggressive or dangerous behavior may be refused service or removed from the program.

  • If a dog exhibits behavior that endangers other dogs or staff, the owner will be contacted and asked to collect their pet immediately.

11. Photography and Media

  • By using our services, you consent to your dog’s photos and videos being used for marketing and promotional purposes.

  • If you wish to opt out, please notify us in writing.

12. Privacy Policy

  • We collect personal information to provide our services and will not share your data with third parties without consent, except where required by law.

13. Changes to Terms and Conditions

  • The Dog Adventure Co reserves the right to amend these Terms and Conditions at any time. Updated versions will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

14. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia, and any disputes will be subject to the jurisdiction of the courts in Queensland.

15. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:


The Dog Adventure Co
Email: melissa@thedogadventureco.com.au
Phone: 0415 168 963

By booking with The Dog Adventure Co, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.